MAX Frequently Asked Questions

shortcuts: select a question and go How do I register? What if I do not have a ".gov", ".mil", or ".fed.us" email address? How do I change my password? Who do I contact if I experience any problems?

Q: How do I register?
A: All first time users must first complete the . New User Registration Form. Once the registration form is completed, an email will be sent to you to confirm and activate your registration. The email will provide instructions on how to create a password. Once you are able to login, you will then have access to your Account and Applications.

Q: What if I do not have an email address that is ".gov", ".mil", or ".fed.us"?
A: MAX Homepage gives access to all Government employees with a ".gov", ".mil", or ".fed.us" email address extension ONLY. If you do not have the following extension in your email address: .gov, .mil, or .fed.us, please contact your agency administrator or the MAX Support Team.

Q: How do I change my password?
A: Please click the Manage Your Password link and follow instructions on that page.

Q: Who do I contact if I experience any problems?
A: If neither the FAQ list nor your administrator can answer your question, then contact the MAX Support Team.